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Yes, we sell natural gemstones. For every stone, we share details on weight, origin, and treatment (such as heated or untreated), so you know exactly what you’re buying.

Certified stones are available with lab reports, based on request. Tell us which stone you’re interested in, and we’ll share certification details before you order.

Message us on WhatsApp at +91 91106 71746 with the stone and budget you have in mind. We’ll send photos, videos, and prices, and confirm your order on chat.


Returns & Refund Policy – Town Jewels
At Town Jewels, we are committed to providing quality gemstones and jewelry with clear product information and reliable customer support. We encourage customers to review product descriptions, gemstone details, photographs, certification information, and pricing before placing an order.

This policy explains how returns, exchanges, cancellations, and refunds are handled for purchases made through our website.

1. Return Eligibility

Customers should contact Town Jewels within 7 calendar days of delivery if they receive:

• A damaged or defective product.

• A gemstone or jewelry item different from the item ordered.

• An item that is materially different from its advertised description.

• A product with a missing certificate or accessory that was specifically included in the confirmed order.

• A product that appears to have a material authenticity or certification discrepancy compared with the information confirmed at purchase.

Please provide your order number, a description of the issue, and clear photographs or videos of the product and packaging. We may request additional information to assess your claim.

The 7-day reporting window does not limit any consumer rights or remedies available under applicable law.

2. Gemstone Returns

Natural gemstones can vary in color, clarity, inclusions, shape, and appearance. Minor variations consistent with the product description and photographs do not necessarily constitute a defect.

Before ordering, customers are encouraged to request additional photographs, videos, gemstone measurements, carat weight, treatment information where known, and available laboratory certification details.

If a gemstone is materially different from its confirmed description, or there is a substantiated issue with its authenticity or accompanying certificate, please contact us for review and an appropriate resolution.

For certified gemstones, please retain the original laboratory report and packaging when requesting a return.

3. Custom-Made Jewelry

Town Jewels may offer made-to-order rings, pendants, bracelets, necklaces, earrings, and matching gemstone jewelry sets.

Because custom jewelry is created according to individual requirements, custom-made products are generally not eligible for returns due to a change of mind, preference, or a change in design after production has begun, where permitted by applicable law.

However, this does not remove your rights if a custom item is defective, incorrectly made compared with the agreed specifications, materially misrepresented, or otherwise eligible for a remedy under applicable law.

Please carefully confirm the gemstone, metal, size, setting, design, and final quotation before approving your custom order.

4. Items That May Not Qualify for a Change-of-Mind Return

Subject to applicable law and the remedies available to customers, the following may not qualify for a return solely because of a change of mind:

• Custom-made or personalized jewelry.

• Jewelry resized, altered, engraved, or modified at the customer’s request.

• Products damaged after delivery through misuse, accidents, or unauthorized alterations.

• Products returned without the required prior return authorization or with essential components missing, where this affects return eligibility.

These conditions do not exclude valid claims involving defects, incorrect products, misrepresentation, or other circumstances where a return, replacement, or refund is legally required.

5. How to Request a Return

To request a return, please follow these steps:

1. Visit our Contact Us page.

2. Provide your order number and date of delivery.

3. Explain the reason for your request and attach clear photographs or videos, if applicable.

4. Wait for our response with assessment details and return instructions.

5. If your return is approved, securely package the product and include its original certificate, invoice, packaging, and accessories where applicable.

6. Send the item using the agreed return-shipping method and retain the tracking details.

Please do not ship a product back before contacting us for instructions.

6. Return Shipping Costs

Return-shipping responsibility will depend on the reason for the return and applicable law.

• Incorrect, defective, or materially misdescribed products: Town Jewels will explain the appropriate return-shipping arrangements for an accepted claim.

• Change-of-mind requests: Any applicable return-shipping costs will be communicated before the return is arranged.

• Custom-made jewelry: Return eligibility and any associated shipping arrangements will be assessed according to the circumstances and applicable law.

Where a refund or other remedy is required by law, this policy will not be used to avoid that obligation.

7. Refund Policy

Once a returned product has been received and inspected, we will inform you of the outcome of your request.

If a refund is approved:

• The refund will generally be issued to the original payment method, where possible.

• If the original payment method cannot be refunded, an alternative arrangement may be discussed with the customer.

• Any applicable refund amount, including eligible shipping charges, will be determined according to the reason for the return and applicable law.

• We aim to process approved refunds within 7–14 business days after approval, subject to payment-provider processing times and any shorter period required by law.

• You will be notified when the refund has been initiated.

If a request is not approved, we will explain the reason and discuss any available options.

8. Order Cancellation

Please contact Town Jewels as soon as possible if you wish to cancel an order.

• Before dispatch: We will review the cancellation request and confirm whether it can be processed.

• After dispatch: The order may need to follow the applicable return procedure.

• Custom orders: Cancellation may be limited once materials have been sourced, work has started, or production has progressed, subject to applicable law.

• Seller-initiated cancellation: If Town Jewels cannot fulfil a confirmed order, we will communicate the available options and arrange any required refund.

Any cancellation charges, if applicable, will be disclosed and applied only as permitted by law.

9. Exchanges and Replacements

Depending on product availability and the circumstances of the claim, Town Jewels may offer an exchange or replacement for an eligible item.

If the requested replacement is unavailable, we will discuss an appropriate alternative or refund where applicable.

The original product may need to be returned and inspected before an exchange or replacement is completed.

10. Delivery Issues

Please inspect your package upon delivery. If the parcel appears damaged, tampered with, or incomplete, take photographs where possible and contact us promptly.

For an item that is lost, delivered incorrectly, or not received within the confirmed delivery period, please contact our team so that we can investigate with the delivery provider and advise you on the next steps.

11. Customer Support and Grievances

For return requests, refunds, cancellations, delivery issues, or other concerns, contact Town Jewels through:

Website: https://townjewels.com/contact/

Please include your order number and relevant details so we can assist you efficiently.

We aim to acknowledge complaints within 48 hours and resolve them within one month, in accordance with applicable requirements.

12. Changes to This Policy

Town Jewels may update this policy when business procedures or legal requirements change. The updated policy will be published on this page with its revision date.

The policy applicable to an order will be interpreted consistently with the customer’s rights under applicable law.

Our Commitment

At Town Jewels, we value customer trust, transparent product information, and responsible service. If you have any questions about a gemstone, certificate, custom jewelry design, or order before purchasing, please contact us so we can help you make an informed decision.